Guest Services

Customer Service Team

Located on the first floor just past Sainsbury’s, visit the Customer Service team for help and advice about your visit. For more information ahead of your visit, please contact the Centre team on 01604 637 268. Alternatively, you can email the team here.

Disabled Facilities

There are designated bays located in the car park. All levels of the car park are serviced by lifts. Disabled toilet facilities are located on Level One.

Cash Machine

Free cash machines are available on the Ground and First Floor.

Family Facilities

There are specially designated parking bays for customers with small children in the car park, as well as lift access to all floors. Baby changing facilities are located on the First Floor by Costa.
Psst You’ll also find our Fun Factory located near for free soft play facilities.

Amazon Lockers

Amazon Lockers are now available, located on the First Floor just a short walk past Sainsbury’s

Lost Property

Please visit the Customer Service team on the First Floor, or speak to a member of the team on 01604 637 268.

Car Park

The Grosvenor Centre car park is easily accessible and has 810 spaces available. The opening hours are 7:00am – 8:30pm.

Free Wifi

Free WiFi is available to all guests.


Toilets can be found on the First Floor of the Grosvenor Centre.

First Aid

Trained First Aiders are onsite at all times.